The goods you received are damaged, we accept refunds or exchanges if returned, you have 7 days to contact us and 30 days to return it after you received.
1. you have 7 days to contact us and 30 days to return it after you received.
2. we will not issue you a refund or replacement if you own the item more than 7 days.
To be eligible for a return or exchange, items should be returned unused, unworn and in the same condition you received them in.
We will not accept any returns if there is signs that the item has been worn/washed and is not in a resalable condition.
Products must still have its original packaging with their respective brand and tags still attached.
Please do not remove security tag unless you are 100% satisfied with your order. In doing so our return conditions will be void and we will be unable to refund your order.
Returning Your Item
To return an item or order please complete the returns form and send it to us via the link. A member of our customer service team will contact you via email to send you a returns label.
Print off the returns label and attach it to the box your order was shipped in and deposit it at a the post office (obligation “Parcel Tracking”) Shipping costs at your own expense.
All returns must use the shipping label as provided. Failure to comply will result in your refund request being rejected.
Once we have received your order it will be inspected to ensure it meets all our returns criteria.
Once approved, we will send you an email to notify you of your refund. Funds will be refunded to your original method of payment.
Please be aware that there may be delays to funds being released into your account. This is due to varying process times by banks and payment providers.
In the event that you benefited from free shipping and then wished to return or exchange the product, the value of the free shipping that you benefited from will be deducted, as well as the return value.
Please note that we are unable to refund any shipping costs.