If you are not completely satisfied with the goods you have received, we accept refunds or exchanges if returned within 30 days of delivery.

To be eligible for a return or exchange, items should be returned unused, unworn and in the same condition you received them in.

We will not accept any returns if there is signs that the item has been worn/washed and is not in a resalable condition.

Products must still have its original packaging with their respective brand and GIULIO tags still attached.

Please do not remove the white security tag unless you are 100% satisfied with your order. In doing so our return conditions will be void and we will be unable to refund your order.

Returning Your Item

To return an item or order please complete the returns form and send it to us via the link. A member of our customer service team will contact you via email to send you a returns label.

Print off the returns label and attach it to the box your order was shipped in and deposit it at a the post office (obligation “Parcel Tracking”) Service Point.

All returns must use the shipping label smartshopflyer.com as provided. Failure to comply will result in your refund request being rejected. 

Once we have received your order it will be inspected to ensure it meets all our returns criteria.

Once approved, we will send you an email to notify you of your refund. Funds will be refunded to your original method of payment.

Please be aware that there may be delays to funds being released into your account. This is due to varying process times by banks and payment providers.

Please note that we are unable to refund any shipping costs.